Terms and Conditions

Introduction 

These specific terms and conditions listed below allow for a fair selling environment for our customers and ensure the best possible quality of service supplied to our customers’ customers. In order to establish an active account with AES Industries, you must read carefully, fully understand and agree to all terms and conditions listed. Violation in any way of any terms and conditions can result in termination of your account. These terms and conditions are subject to change at any time, please check back regularly to stay up to date. You can always view the latest version of our terms and conditions online at www.buyaes.com/terms or call and ask for a copy via fax or e-mail.

 

New Customer Requirements

Before we begin to process any new customer account request, the following documents must be submitted via e-mail or fax:

• A completed New Customer Information Form (aesindustri.es/doc26401)

• A completed Blanket Resale Certificate Form (aesindustri.es/doc26403)

• A copy of your State Issued Resale Certificate

Failure to provide the required documents can result in delay of processing and rejection of your new customer application. We cannot and will not release pricing and availability information unless these required documents have been collected and a new customer account established.

 

Warehouses & Distributors

Warehouses looking to stock and distribute AES Industries products must have an established history in distributing professional automotive and/or auto body repair products. Warehouses and distributors must have a brick & mortar corporate office and warehouse(s). We will not approve new warehouse or distributor applications that rely on home/garage based or storage unit facility based storage. Warehouses and distributors must stock AES Industries products and only request drop shipment if absolutely necessary. Warehouses and distributors looking to establish a new customer account with sole intention of drop shipping from our warehouse will not be approved.

 

End Users & Body Shops

AES Industries operates as a wholesale company and cannot sell to end users (including body shops) unless you are reselling the product via an established retail store based business. If you are an end user or body shop looking to purchase AES Industries brand items for use, we will gladly direct you to a local retailer that carries our product line.

 

Physical Store Requirement

AES Industries products are sold as a professional line of auto body repair products for professional auto body use. Such products require a firm background in and understanding of auto body repair. We require that any reseller of our products must have an existing physical store address where customers can enter and be advised on how a product may be appropriate in particular auto body applications. Picture proof of your physical store location may be requested during the new customer application process.

 

Unauthorized Reselling Channels

We will not accept any new customer applications for resellers who operate solely online and/or do business via third party channels including channels that store inventory, receive orders, process and fulfill orders for you. These channels include (but are not limited to): Amazon Marketplace, eBay, Rakuten, Sears Marketplace and Walmart Marketplace. We reserve the right to terminate your account if you are found selling via these channels without prior special permission.

 

Freight Prepaid

Freight prepaid on orders $850 or more at regular WD pricing. On orders less than $850, the freight calculated is FOB Plant City, FL (unless otherwise explicitly specified). Freight prepaid does not apply to any drop shipment order.

 

Fees Introduction

AES Industries has published the various fees for your reference. Please note these fees are subject to change at any time without prior notice. If you have a question or dispute about a particular fee, please feel free to contact us.

 

Fee Schedule 

Fee Name

Fee Amount

Description

COD Fee

$12.90

Approved COD orders will be assessed a $12.90 service charge.

Drop Shipment Fee

$10

Any order placed shipping directly to a customer at a different physical address than your company’s corporate office or warehouse(s) on file will be assessed a $10 drop shipment fee.

Minimum Order Fee

$10

Orders of less than $50 will be assessed a $10 service charge.

NSF Check Fee

$35

A charge of $35 will be assessed for checks returned for insufficient funds.

International Order Processing Fee

$10

All international orders will be assessed a $10 processing fee.

Bank Wire Fee

$30

All bank wire transfers are subject to a $30 fee.

†Fee amount and description subject to change at any time without notice

 

Open Account Terms

We offer open account terms subject to credit approval. Terms for open account invoices are 2% 10th Prox, Net 30 Days. A service charge of 1.5% per month will be added to all unpaid balances over 30 days old. A 2% discount on merchandise (net total) may be taken by paying an open invoice in full by the 10th day.

Under our open account terms, you agree to make payment in full to AES Industries for all purchases in accordance with terms of sale.

Should you default in any such payment, you agree to pay a late service charge on any amounts in default at the maximum rate permitted by law, and, at the option of AES Industries all amounts owed by you shall become immediately due and payable without further demand or notice. You further agree to pay a reasonable attorney’s fee and all other costs and expenses incurred by AES Industries in the collection of any obligation. This agreement shall become effective when accepted by an authorized AES credit manager. You shall not transfer or assign this agreement without express prior written consent of AES Industries.

 

Credit Card Terms

Payment made with MasterCard, Visa or Discover credit cards when order is placed will receive a 4% discount off products billed at regular WD price, excluding special prices and freight.

 

Stock Adjustments

Pre-approved stock adjustments are allowed one time per year and must not exceed 10% of your previous year’s net purchases. To avoid a 30% handling charge, return must be accompanied by a 2-for-1 offsetting order. Items ordered at a special discount will not be accepted. Obsolete or discontinued items will not be accepted. Merchandise requiring repackaging subject to 30% repackaging charge.

 

Returns 

All returned merchandise must be first authorized in writing and shipped freight prepaid. Any returns received without an RGA label will be refused. A copy of your sales invoice must accompany all returned merchandise to verify warranty eligibility; otherwise, no credit will be issued. A complete copy of our return policy is available upon request.

 

Warranty

AES Industries products are warranted to be free from defective material and workmanship. Any such defective product will be replaced or repaired free of charge at our option, except those products with damage resulting from abuse, misuse, neglect or alteration. Our liability under warranties expressed or implied shall be limited to the replacement or repair of the defective product. We shall not be liable in tort or contract for any loss or damages: direct, incidental or consequential.

 

International Orders

All international orders will be assessed a $10 customs paperwork processing fee. It is your responsibility to inform your freight forwarder of all information and supply all necessary documentation required by your freight forwarder.

 

Account Termination

AES Industries reserves the right to at any time terminate your account without any prior notice. Violation of any of our terms and conditions can and will result in termination of an existing account or rejection of a pending new customer application.

 

- Last Updated 7/23/2015 10:44 AM -


Shipping & Returns

Return Policy

All returns must be pre-approved and have the RGA number clearly marked on the outside of the package. AES Industries reserves the right to give partial or no credit for the following reasons:

• Merchandise returned that was not pre-approved on initial RGA Request Form.

• Merchandise which did not originate from AES Industries.

• Merchandise returned without accompanying sales invoice or proof of purchase.

• Improperly packaged returned merchandise.

• Any items which may have been modified or are missing parts.

• Merchandise returned after ten (10) days of RGA approval.

• Used merchandise with no resale value.

• Merchandise that is discontinued or obsolete.

• Product returned does not match the conditions for return stated during the initial RGA request.

Any applicable credit will be issued within thirty (30) days after receipt of goods. AES Industries reserves the right to assess a 15% restocking fee and/or a 30% repackaging fee. If you have any questions or to track a return, please contact our returns department by e-mail: returns@buyaes.com or call Nationwide Toll-Free: (800) 237-1264


Initiate a Return/Request an RGA #

Before you can return merchandise, you must first request an RGA number. Complete this form and return via e-mail: returns@buyaes.com or fax (813) 754-6699. Upon review of your request and if your request is approved - you will be issued an RGA number as well as an RGA Authorized Return Form with instructions on how to return your merchandise. Do not return merchandise until your return request is authorized. Returned merchandise without prior authorization will not receive credit and may not be returned.


Privacy Policy

Information we do collect 
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 

• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies? 
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our web site privacy policy.

How to Contact Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 

AES Industries <www.buyaes.com>
2008 National Guard Drive
Plant City, Florida 33563
United States
webmaster@buyaes.com
800-237-1264